Refund policy

 

We get it — sometimes things just don't work out. Whether you changed your mind or your paddle met the pavement a little too soon, we'll do what we can to make things right.

🗓 CHANGE OF MIND? NO STRESS.

Return requests must be made 14 days from the date of delivery.

To be eligible:

  • The item must be unused, unworn, and in its original packaging (with tags, if applicable)

  • You'll need proof of purchase — a receipt or your order number 

Just shoot us an email at hello@afternoonsocialclub.com with:

  • Your name

  • Order number

  • What you're returning

  • A quick reason why (we're just curious — no judgment)

Once we've given the thumbs up, we'll send through the return instructions. Please wait for that before sending anything back.

📦 RETURN SHIPPING

Australian Returns:
 You're in charge of getting it back to us safely. That means:

  • You cover the return shipping

  • Use a tracked service so you know it lands safely — we don't take responsibility for lost returns

International Returns Made Clear

United States:

  • Email hello@afternoonsocialclub.com for return authorisation

  • We'll provide a prepaid return label for defective items

  • Customer pays return shipping for change of mind returns

  • Use tracked shipping services only

  • Returns typically take 2-3 weeks to reach us from the US

New Zealand:

  • Email hello@afternoonsocialclub.com for return authorisation

  • We'll provide a prepaid return label for defective items

  • Customer pays return shipping for change of mind returns

  • Use tracked shipping services only

  • Returns typically take 1-2 weeks to reach us

  • NZ Consumer Guarantees Act rights apply alongside our policy

Malaysia

  • Email hello@afternoonsocialclub.com for return authorisation

  • We'll provide a prepaid return label for defective items

  • Customer pays return shipping for change of mind returns

  • Use tracked shipping services only

  • Returns typically take 2-3 weeks to reach us from the Malysia  

Other International Locations:

  • Email for region-specific instructions

  • Customer responsible for return shipping costs

  • Use tracked, insured shipping

  • Allow 2-4 weeks for return processing

🚨 FAULTY, BROKEN OR JUST PLAIN WRONG?

That's on us. If you receive something damaged, defective, or not what you ordered, email us right away at hello@afternoonsocialclub.com with photos and a short description.

We'll take a look and work to solve the issue — whether that's a replacement, repair, or refund. 

Under the Australian Consumer Law, you're entitled to a refund, replacement, or repair if a product you have purchased arrives as faulty, broken or not as described. 

🏓 PADDLES: LET'S SET SOME BOUNDARIES

Our paddles are tough, but not invincible. Here's what doesn't qualify for a return or refund:

  • Paddles you've customised after buying

  • Normal wear and tear (chipping, fading, scuffing, etc.)

  • Bumps and bruises from smashing it into the ground, your mate's paddle, or anything that's not a pickleball

  • Slight rattles that don't affect performance

  • If you weren't the original buyer

  • Anything won in a giveaway or competition prize.

🔍 THE VIBE CHECK

When your return lands, we check it's in good shape, the same way we'd want a return checked if it were coming back to us.

We're looking for:

- Unused and in the condition you got it
- Original packaging and tags still on
- No damage, stains, or heavy wear
- Everything that came with it, still with it

If it's not quite there, we'll email you photos and explain what we found. You can have it sent back to you at your cost, or let us know if you're happy for us to handle disposal.

**On refunds for less than perfect returns**

Back in perfect nick, full refund, no fee. Missing tags or a bit of packaging wear, we'll hold back 10%. Shows some genuine use but we can still sell it on, we'll hold back 20%. This isn't about catching anyone out, it just keeps things fair for whoever buys it next.

We aim to inspect returns within 5 business days of them arriving, let you know the outcome within 2 business days after that, and get approved refunds moving within 5 business days.

🔁 EXCHANGES

Need a different size or colour? The fastest way is to place a new order and send back the original. That way, you won't miss out if stock is low.

💸 REFUNDS

Once we receive and inspect your return, we'll let you know if it's approved. If it is, we'll send the refund back to your original payment method within 10 business days.

Heads-up: banks can be a little slow sometimes. If it's been more than 15 business days since we gave you the green light, hit us up at hello@afternoonsocialclub.com.

🌎 INTERNATIONAL CUSTOMERS (INCLUDING OUR U.S. FRIENDS)

We're stoked to ship worldwide, but at this stage, international customers are responsible for return shipping. Email us for region-specific return instructions.

We do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders.

⚖ YOUR RIGHTS (AUSTRALIA)

This policy exists alongside your rights under the Australian Consumer Law. If a product is faulty or not what was promised, you're entitled to a refund, replacement, or repair. We play by the rules.

Let us know if you have any questions. We're always happy to help — even if it's just to chat about your backhand.